Frequently Asked Questions

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What is Noyawell?▾

Noyawell is a science-backed peptide product company dedicated to providing research-grade peptide formulations with complete transparency. Every batch is third-party HPLC tested, and COA reports are publicly available.

Are your products FDA approved?▾

Our products are sold for research purposes and have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease.

Do I need a prescription?▾

Consult your local regulations. Our products are sold for research purposes. We recommend discussing any new supplement with your healthcare provider.

How do I know which product is right for me?▾

Take our free 2-minute personalized assessment for a science-backed product recommendation based on your goals, lifestyle, and health profile.

Where are your products manufactured?▾

All products are manufactured in our ISO 13485 and GMP certified facility. Learn more on our Quality Assurance page.

How should I store my peptides?▾

Lyophilized powder: room temperature, away from light. After reconstitution: refrigerate at 2-8°C, use within 30 days.

What is the shelf life?▾

Check the expiration date on the product label. Lyophilized peptides are typically stable for 2+ years when stored properly.

Can I stack multiple products together?▾

Yes, many products work synergistically. Our GLP-1 + NAD+ bundle is popular. Consult our usage guides or take the free assessment for personalized stacking recommendations.

What payment methods do you accept?▾

Visa, Mastercard, PayPal, and Alipay. All payments are processed through Stripe's secure gateway.

How long does shipping take?▾

US domestic: 5-7 business days. Express: 2-3 business days. International: 7-14 business days. Free shipping on orders over $200.

Is packaging discreet?▾

Yes. All orders ship in plain, unmarked packaging with no indication of contents. Your privacy is important to us.

What is your return policy?▾

Unopened products may be returned within 30 days of purchase. Opened products cannot be returned for safety reasons.

How long does a refund take?▾

Refunds are processed within 5-7 business days after we receive the returned item. Funds return to the original payment method.

How do you ensure product quality?▾

Every batch undergoes independent third-party HPLC testing. We test for purity, identity, endotoxins, moisture, and contaminants. Only batches with ≥99% purity are released.

What is a COA and how do I verify it?▾

A Certificate of Analysis (COA) documents the test results for a specific batch. Every batch number on our products corresponds to a unique, verifiable COA available on our website.

What is your minimum order quantity?▾

MOQ varies by product and partnership model. Contact our B2B team for specific requirements. We accommodate trial orders for new partners.

Do you offer OEM/white label services?▾

Yes. We offer full OEM and white label manufacturing with custom packaging, labeling, and formulation options. Visit our OEM page for details.

How do I request a sample?▾

Visit our Sample Request page to submit a formal request. Samples are available for qualified business customers for quality evaluation purposes.

Didn't find your answer?

Contact our support team — we're happy to help.

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